Improve Your Business One Slice of Toast at a Time
WIth Dave Stubberfield of carter consultancy
A slice of toast might seem simple, but it’s all about timing, the right tools, and personal taste. Whether it’s lightly golden or deeply crunchy, toast is a small but deliberate creation – just like building a business that truly resonates with customers.
In this breakout session, we’ll use the humble slice of toast as a powerful metaphor for business growth. From choosing the bread (your people and processes) to selecting your toppings (your customer experience and brand), every step represents a choice in how you shape your business. We’ll explore how small, intentional changes in daily operations, employee behaviour, and customer touchpoints can lead to meaningful, long-term impact.
Get ready for a practical, thought-provoking session on how to make growth a consistent part of your culture — no grand gestures required, just better habits and smarter thinking, one slice at a time.
12th march 2026 - 9:15am
"A slice of toast might seem simple, but it’s all about timing, the right tools, and personal taste."
AIMS
- Demonstrate how business growth stems from small, thoughtful decisions made consistently.
- Highlight the importance of aligning your people, processes, and platforms to customer expectations.
- Provide easy-to-adopt tactics that can immediately improve both internal culture and external experience.
- Encourage leaders to see everyday moments, like making toast, as opportunities to improve.
- Showcase the power of simplicity in driving Continuous Improvement techniques and customer loyalty.
CONTENT
- The anatomy of a slice of toast: using everyday actions to explore improvement, consistency, and creativity.
- Real-life examples of small business changes delivering outsized results.
- Introduction to Carter Consultancy’s five-element framework through the “toast” lens.
- Tools to identify where your business might be burning the toast – and how to fix it.
OUTCOMES
- Discover practical strategies for embedding Continuous Improvement into your business routines.
- Learn how to make customer and employee experiences more intentional, consistent, and engaging.
- Walk away with a renewed mindset for driving growth through simplicity and daily actions.
- Feel empowered to apply change management principles in your business.