Making life easier for small businesses
WIth Emma Jones, the Small Business Commissioner
RICHARD JEFFERY
National Director, The Growth Company
TRACEY KILTY
Start Up Loans Relationship Director, British Business Bank
EUNICE MWALE
Managing Director, Lovehands Care Services
PAULA CROFT
Director for Small Business, Department for Business and Trade
Sally Long
Interim Deputy Director for Business, Innovation & Investment Policy
12th march 2026 - 11:45am
At Elite Business Live this March, the UK Government will host a dedicated panel led by Emma Jones, the Small Business Commissioner, bringing together senior representatives from key government departments. The session will explore the full spectrum of government support available to SMEs, from access to finance and innovation funding, to export growth, digital adoption, and workforce skills. Designed to provide practical insights and direct guidance, the discussion will highlight real-world ways businesses can tap into government initiatives and services to drive growth and resilience. Attendees will gain a clear understanding of how different departments collaborate to champion small business success across the UK.
"The session will explore the full spectrum of government support available to SMEs"
AIMS
- Demonstrate how business growth stems from small, thoughtful decisions made consistently.
- Highlight the importance of aligning your people, processes, and platforms to customer expectations.
- Provide easy-to-adopt tactics that can immediately improve both internal culture and external experience.
- Encourage leaders to see everyday moments, like making toast, as opportunities to improve.
- Showcase the power of simplicity in driving Continuous Improvement techniques and customer loyalty.
CONTENT
- The anatomy of a slice of toast: using everyday actions to explore improvement, consistency, and creativity.
- Real-life examples of small business changes delivering outsized results.
- Introduction to Carter Consultancy’s five-element framework through the “toast” lens.
- Tools to identify where your business might be burning the toast – and how to fix it.
OUTCOMES
- Discover practical strategies for embedding Continuous Improvement into your business routines.
- Learn how to make customer and employee experiences more intentional, consistent, and engaging.
- Walk away with a renewed mindset for driving growth through simplicity and daily actions.
- Feel empowered to apply change management principles in your business.