Dave Stubberfield is a transformation and customer experience specialist with over 12 years of experience helping organisations unlock their full potential through people, process, and purpose. As the founder of Carter Consultancy, Dave partners with leaders and teams to drive meaningful cultural change, improve operational performance, and supercharge customer experience.
A Lean Six Sigma Black Belt, Dave brings a data-driven and structured approach to business improvement, combining analytical rigour with a deep understanding of human behaviour and engagement. His work has supported major transformation programmes across leading organisations including BT Group and Currys, embedding customer-centric practices and continuous improvement mindsets across all levels of the business.
Dave is also the co-author of Supercharging the Customer Experience, a practical framework that helps organisations strengthen their brand identity, engage employees, enhance customer experience, optimise systems and processes, and measure success through meaningful insights. Recognised as one of the Top 50 Global CX Influencers by Customer Experience Magazine, Dave continues to inspire businesses to build cultures where employees thrive and customers feel valued.
